Return and Refund Policy
Return & Refund Policy
At Cavallo Lifestyle, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may return your items under the following conditions:
Return Period
You may return your order within 30 days of delivery.
Return Conditions
To be eligible for a return, items must:
- Be unused, unworn, and unwashed
- Have all original tags attached
- Be returned in original packaging
How to Start a Return
To initiate a return, please contact us at:
Our support team will provide you with full return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item is:
- Damaged
- Faulty
- Incorrect
In such cases, we will cover all return shipping costs.
Refunds
Once your return has been received and inspected, your refund will be issued to your original payment method within 5–7 business days.
Exchanges
We offer exchanges within 30 days of delivery.
Please contact us to arrange an exchange.
Order Cancellation
Orders can only be cancelled before dispatch.
Once shipped, cancellations are no longer possible.
Damaged or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us immediately with photos.
We will resolve the issue as quickly as possible.
Contact Information
Customer support is available:
🕘 Monday – Friday
09:00 – 18:00 (UK Time)
Email: info@cavallolifestyle.com
Phone: +1 888 430 80 51
Contact Form: Click Here
Business Information
Cavallo Lifestyle
Operated by: Smurnoy AP LLC
Registered Company Number: 80888267
Registered Address:
1603 Capitol Ave Ste 413 E17
Cheyenne, WY 82001
United States
